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Delivery

Unless otherwise agreed in writing, goods shall be delivered to the
customer nominated address on the UK mainland by post or the
Company’s carrier. Prices are quoted on this basis. In the event
that the Company agrees to delivery outside of the UK mainland it
reserves the right to charge for carriage and/or insurance in
addition to the prices quoted for the goods. The Company
reserves the right to deliver goods in instalments.

 

Delay/Non Delivery

Invoices are issued on the day following shipment of the goods
from the Company’s warehouse. If the customer does not receive
the goods within 5 days from the date shown on the invoice the
Company must be notified immediately by telephone followed by
confirmation in writing. No responsibility can be accepted by the
Company for transit losses but every assistance will be given in
making claims on carriers providing non receipt is notified within
the time limit. If the Company is unable to deliver the goods for
any reason other then the default of the Company, the Company
shall be entitled to consider that the goods have been tendered to
the customer and acceptance refused. The Company may require
the customer to arrange for storage at its own expense and risk,
failing which the Company shall be at liberty to arrange for storage
of the goods at the customer’s expense and risk.

 

Return of Goods

The Company is unable to accept the return of merchandise
without prior consent. Before returning merchandise the Company
must be notified in writing, with the details included of the
merchandise, the invoice number and date. Authorisation for
return, if appropriate, will then be given. In relation to hardware
products authorisation will only be given if the unit is complete with
all accessories, cables, manuals etc. is in brand new condition and
is in its original pristine packaging.