Returns Policy

The Company is unable to accept the return of merchandise without prior consent.  Before returning merchandise the Company must be notified in writing, with the details included of the merchandise, the reason for return, the invoice number and date.  Authorisation for return, if appropriate, will then be given.  Unless the goods are faulty a re-stocking fee of 15% will be charged. 

In relation to hardware products authorisation will only be given if the unit is faulty or damaged on receipt. 

All damages must be reported within 24 hours all faulty items must be reported within 5 working days.