Privacy Policy
D & G Office Supplies Limited (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you use www.dandgofficesupplies.com (the “Site”), buy from us or contact us, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
We are the data controller for your personal information.
D & G Office Supplies Limited, a company registered in England and Wales (company number 05286646).
Registered office: 8 Chantry Court, Forge Street, Crewe, Cheshire CW1 2DL
Trading address: 8 Chantry Court, Forge Street, Crewe, Cheshire CW1 2DL
Telephone: 01270 583343
Email: sales@dandgofficesupplies.com
What information we collect
• Contact and account details: your name, company name, billing and delivery address, email address and telephone number.
• Order information: the products you buy, order history and delivery details.
• Enquiries: anything you tell us when you use our enquiry form, email or call us.
• Payment information: card (Visa, Mastercard, American Express) and PayPal payments are processed securely by our payment providers. We do not see or store your full card details.
• Technical information: your IP address, browser type, device and the pages you visit, collected through cookies and similar technologies (see “Cookies” below).
How we use your information and our lawful basis
Purpose
Processing and delivering your orders, including contacting you about your order or payment
Answering your enquiries and providing customer service
Keeping accounting and tax records
Sending marketing emails about our products and offers
Keeping the Site secure and understanding how it is used
We do not sell or rent your personal information
Lawful basis
Performance of a contract
Legitimate interests (responding to customers) or steps before entering a contract
Legal obligation
Consent, or for existing business customers, legitimate interests with an easy way to opt out
Legitimate interests, and consent for non-essential cookies
Who we share it with
We only share your information where needed to run our business, with:
• payment providers, to take payment;
• couriers and delivery partners, where we do not deliver ourselves;
• our website hosting, IT and email service providers;
• analytics and advertising providers, only if you accept those cookies;
• our accountants and professional advisers;
• authorities such as HMRC or the police, where the law requires it.
These organisations may only use your information to provide their service to us. Some of these providers may store information outside the UK. Where that happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement.
How long we keep it
We keep order and invoice records for six years to meet tax and accounting requirements. Enquiries that do not lead to an order are kept for two years. Marketing preferences are kept until you unsubscribe.
How we protect it
The Site uses HTTPS (TLS encryption) so information sent to us is protected in transit. Access to customer information is limited to staff who need it to do their job, and we take reasonable steps to keep paper and electronic records secure.
Cookies
We use cookies that are needed for the Site to work, such as keeping items in your basket. With your consent, we also use analytics and advertising cookies to understand how the Site is used and improve it. You can accept or reject non-essential cookies using the cookie banner, and change your choice at any time through the cookie settings on the Site or your browser settings.
Your rights
You have the right to:
• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• object to, or ask us to restrict, how we use it;
• ask us to transfer your information to another organisation;
• withdraw your consent at any time, including unsubscribing from marketing emails using the link in any email we send.
To use any of these rights, email sales@dandgofficesupplies.com or call 01270 583343. We will respond within one month and there is normally no charge.
Links to other websites
The Site may link to other websites, including our social media pages. We are not responsible for their privacy practices, so please read their privacy policies.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page. If we make significant changes, we will let you know where appropriate.